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We have work because our customers value our high quality wireless communications service.
A dropped or incomplete call is not acceptable. Everything we do we build on a strong network foundation. The quality and reliability of the product we deliver is paramount. Customers pay us to provide them with a wireless communications service that they can rely on.

 

We focus outward on the customer, not inward.
We make it easy for customers to do business with us, by listening, anticipating and responding to their needs. We know our products and can explain them to customers. We plan less and execute more.

We are accountable and we follow through with a sense of urgency. We know that having the highest ethical standards is a competitive advantage. We view having a clean store window as more important than having a corner office.

 

We know teamwork enables us to serve our customers better and faster.
We embrace diversity and personal development not only because it's the right thing to do, also because it's smart business. We are driven not only by ego but by accomplishments.

We respect and trust one another, communicating openly, candidly and directly since any other way is unfair and a waste of time. We don't need witnesses or paper trails to our conversations. Our word is enough. We voice our opinion and exercise constructive dissent, and then rally around the agreed-upon action with our full support.

Any one of us can deliver a view or idea to anyone else, and listen to and value another's view regardless of title or level. Ideas live and die on their merits rather than where they were invented.

 

We believe integrity is at the core of who we are. It establishes the trust that is critical to the relationships we have.
We are committed to do the right thing and follow sound business practices in dealing with our customers, suppliers, owners and competitors. Our competitors are not enemies; they are challengers. We are good corporate citizens and share our success with the community to make the world in which we work better than it was yesterday.

 

We know that bigness is not our strength, best is our strength.
Bureaucracy is an enemy. We fight every day to stay ?small? and keep bureaucracy out. We are more agile that companies a fraction of our size, because we act fast and take risks every day. We see crisis and change as opportunities, not threats. We run to a crisis, not away. Change energizes us. We work hard, take action and get things done. Our actions produce measurable results.

 

We work 24X7 because our customers depend on us 24X7. We know our best was good for today. Tomorrow we'll do better. We are VERIZON WIRELESS.