Network Quality Testing

Verizon Wireless dedicates a team of technical professionals, real life "test men and women" across the country, to monitor and test the network every day to ensure efficient operation.

• Quality testing teams drive about 90 specially equipped vehicles almost 1,000,000 miles annually on Interstate, US and state highways as well as major roads and surface streets in high-population areas, based upon US Census counts, to test network performance, call quality, and data network performance on the Verizon Wireless network and the networks of up to seven other wireless carriers.
• Vehicles are equipped with computers that automatically make more than 3 million voice call attempts and more than 16 million data tests annually on our network and the networks of other carriers.
•  Every handset model offered by Verizon Wireless network goes through rigorous laboratory and field testing, conducted by its own handset lab engineers, to ensure the device delivers reliable wireless service at peak performance levels.
• The voice network reliability test results have consistently shown that the rate of ineffective attempts for the Verizon Wireless national network, in major metropolitan centers and some remote areas, is lower than any other national carrier. The test results also indicate that voice calls that connect on the Verizon Wireless network are more likely to stay connected for the duration of the call. Similarly, the data network reliability test results establish that Verizon Wireless has the nation's most reliable wireless broadband network, allowing Verizon Wireless to set up data sessions and complete large file downloads and uploads at a greater rate of success than its national competitors.
• We use the results of our frequent network tests to maintain and fine-tune our network on a regular basis as part of our ongoing quality maintenance programs. We have invested more than $50 billion to build and maintain the Verizon Wireless network nationwide since the company was first formed in 2000. Teams of engineers go out to cell sites on a regular basis to adjust and maintain cell site equipment to ensure optimum performance and the best service for our customers.