Awards and Accolades

In keeping with our mission to be recognized as the U.S. market leader in wireless, Verizon Wireless continues to get rave reviews around the nation.

2008

World’s Best Wireless Service
Global Traveler, December 23, 2008

For the second consecutive year, the readers of Global Traveler selected Verizon Wireless as providing the world’s best wireless service. The survey, now in its fifth year, gives Global Traveler readers the chance to voice their opinions on the best in many categories of business and luxury travel. The only wireless carrier to be recognized by the magazine, Verizon Wireless offers a number of international solutions for customers whose business or leisure travel takes them to points around the globe.

Best Wireless Data Service Provider In the World
Business Traveler magazine, December 23, 2008

Verizon Wireless was selected as the world’s best wireless data service provider in the 2008 “Best in Business Travel” Awards, chosen by the readers of Business Traveler magazine. The survey, now in its twentieth year, gives Business Traveler readers the chance to voice their opinions on those companies who have made their business travels more enjoyable.

Recognized For Environmental Initiatives
Frost & Sullivan, September 18, 2008

Verizon’s environmental policies and customer-facing initiatives have earned the company Frost & Sullivan’s 2008 Green Excellence of the Year Award in the Corporate Leadership category for the telecom services industry. Verizon Wireless’ HopeLine® phone recycling program was recognized as one of the company’s environmental initiatives.

A Leader In Customer Satisfaction
ACSI, May 20, 2008

For the fifth consecutive year, Verizon Wireless outpaced the industry average for wireless phone service satisfaction in the American Customer Satisfaction Index (ACSI) survey. A powerful economic indicator, ACSI tracks trends in customer satisfaction and provides valuable benchmarking insights of the consumer economy for companies, industry trade associations, and government agencies

Recognized for Embracing ‘Green’ IT
InfoWorld, April 22, 2008

In recognition of embracing ‘green’ technologies, Verizon Wireless was the only wireless carrier named to IDG InfoWorld’s first annual Green 15 Awards for 2008. The InfoWorld Green 15 Awards recognize the 15 most innovative IT initiatives that result in higher energy efficiency, less waste and a reduced environmental impact to meet sustainability goals.

Leaders in Loyalty
M:Metrics, April 2, 2008

According to the most recent wireless industry study by M:Metrics, the private, third-party mobile media research firm, Verizon Wireless customers are the most loyal and the most likely to recommend the company to their friends. M:Metrics surveyed more than 30,000 wireless customers from November 2007 through January 2008 about their overall satisfaction with the existing wireless service and found that among the nation’s largest wireless carriers, Verizon Wireless customers are: most satisfied with their existing service, most likely to recommend the operator to a friend, and are least likely to switch operators.

Verizon Wireless Is “Carrier Of The Year”
Wireless Week, April 1, 2008

For the third year in a row, Wireless Week named Verizon Wireless the “Carrier of the Year,” stating that “the carrier has implemented new policies, stepped out from the wireless pack and pursued an unexpected technology path for the future.” The criteria for selecting Carrier of the Year for Wireless Week’s Excellence Award is based on several factors, including industry leadership, financial performance and innovation.

Customer Loyalty Is The Key
Brand Keys, April 2008

Verizon Wireless was recognized by Brand Keys in its 2008 Brand Keys Customer Loyalty Engagement Index for high honors in the Wireless Phone Service category. The Brand Keys Customer Loyalty Engagement Index, fielded annually in the spring and fall, examines customers’ relationships with 382 brands in 57 categories. The data paints a detailed picture of the category drivers that engage customers, engender loyalty and drive real profits.

Best In Government Contractor Ethics
Ethisphere Institute, March 18, 2008

Verizon Wireless was recognized as having the “Best Overall Government Contractor Ethics Program” by the Ethisphere Institute. Verizon Wireless was ranked first in the following categories: Best Private Company Ethics Program, Best Ethics Program Overall, Best Ethics Training and Communications Programs, and Codes of Ethics and Business Conduct.

Honored for Excellence in ‘Green’ IT Practices
Computerworld, February 15, 2008

In recognition of the company’s ‘green’ IT practices, Verizon Wireless was the only wireless carrier named to IDG Computerworld’s first-ever list of top Green-IT Companies for 2008. The Top Green-IT Companies have been selected by Computerworld for implementing smart, efficient strategies to achieve ‘green’ IT. Companies were measured against a set of a set of criteria developed by Computerworld and green IT experts that identified how organizations are working to reduce energy consumption in IT equipment and are using technology to conserve energy and lower carbon emissions.

Leader in Online Accessibility
The Customer Respect Group, February 1, 2008

Verizon Wireless was named a leader in the area of online accessibility according a study by the Customer Respect Group titled, “Accessibility and business value: Profiles in success.” Web sites were evaluated based on “the online experience for people who are blind or have low vision, and for those with cognitive and mobility challenges.”

“A’s” In Customer Service
Vocal Laboratories, January 29, 2008

Verizon Wireless received high honors in the Vocal Laboratories 17th quarterly SectorPulse study on the quality of customer service among the largest wireless phone companies, earning an "A" in Caller Satisfaction and an "A'" for Call Completion. The study covered the three months ending December 31, 2007. http://www.vocalabs.com/about/pr55.html  

Recognized For Best of Class Customer Experience
POPAI, March 18, 2008 and The Digital Signage Group, January 28, 2008

Verizon Wireless and MTI were awarded the “POPAI Digital Signage Display of the Year in the Network Division” and a Gold Digital Signage Award in the Retail Network Division from POPAI, The Global Association for Marketing at-Retail. They also won a “DIGI Award” from The Digital Signage Group, a specialty digital signage distributor, for best interactive/tracking retail application. Winning all three awards was Verizon Wireless’ “Interactive PDA Wall,” which is designed to display and demonstrate Verizon Wireless smartphones in an interactive environment that provides live product demonstration and video-based simulated ownership experiences for each product.

Tops in Retail Customer Service
National Retail Federation Foundation and American Express, January 15, 2008

In the third annual National Retail Federation Foundation/American Express Customer Service Survey, Verizon Wireless was named one of the top customer service retailers in the nation. The survey was designed to gauge consumer attitudes towards’ retailers customers service and to provide a listing of the top customer service retailers by asking consumers the open-ended question, “Which retailer delivers the best customer service?” Verizon Wireless was the only wireless carrier on the list.

 

2007

Most Viewed Handset Online
Compete, December 18, 2007

Compete, a Boston-based Internet analytics company, ranked mobile phone interest by measuring the number of times visitors to major carrier websites viewed detail for specific phone models in the month of November 2007. The results revealed that the most viewed handset in November 2007 was the Voyager™ by LG, which generated 131% more visitors than the most viewed handset in November 2006.

Excellence In IT Leadership
Computerworld, December 11, 2007

Computerworld recognized Verizon Wireless’ Chief Information Officer Ajay Waghray as one of Computerworld’s 2008 Premier 100 IT Leaders. The annual survey honors 100 IT executives who have led their organizations by mentoring and motivating employees; envisioning innovative solutions to business challenges; and effectively managing and executing IT strategies.

V CAST Mobile TV: The Best Of What’s New
Popular Science, December 2007

Popular Science awarded V CAST Mobile TV the “Best of What’s New Award” in the Gadget category. Each year, the publication reviews thousands of new products and innovations and chooses the top 100 winners across 10 categories. To win, a product or technology must represent a significant step forward in its category.

Industry Leading Customer Treatment
The Customer Respect Group, November 5, 2007

The Customer Respect Group has recognized Verizon Wireless for outstanding online customer support in its Q4 2007 Telecommunications Customer Respect Study. The research firm said Verizon Wireless’ Web site performed high across all categories, including ease of use, communication and trust, as well as all sub-categories, including simplicity, attitude, responsiveness, principles, transparency and privacy.

Best Business Smartphone of CITA
infoSync World.com, October 24, 2007
Sindre Lia at infoSync World.com included the Samsung SCH-i760 in a round-up story on the “best business smartphones of CITA Fall 2007.”

Tops In Customer Satisfaction
Vocal Laboratories, October 23, 2007

Verizon Wireless took the top slot in the Vocal Laboratories 16th quarterly SectorPulse study on the quality of customer service among the largest wireless phone companies, earning a “B” in Caller Satisfaction and a “B” for Call Completion. The study covered the three months ending September 30, 2007. http://www.vocalabs.com/about/pr52.html

Customer-Friendly Policies
WirelessWeek, October 8, 2007

WirelessWeek reported that “The carrier last week announced it was taking the step aimed at offering consumers the ‘most customer friendly’ experience in wireless. New and existing customers can change their voice and data calling plans without changing the end date of their contract.” According to the article, “Verizon Wireless has a history of breaking with the industry on some hot-button issues. It was the first to offer pro-rated early termination fees, refused to participate in a cell phone directory and came out in support of local number portability.”

High Marks In Wireless Retail Sales Satisfaction
J.D. Power and Associates, October 25, 2007

Verizon Wireless received the highest ranking in the 2007 J.D. Power and Associates Wireless Retail Sales Satisfaction Performance StudySM – Volume 2 among national wireless carriers and retailers. The study looked at store display, store facility, and price/promotion categories.  The J.D. Power and Associates study is based on interviews with customers who purchased a service plan or wireless phone in a carrier-owned store or national retail outlet between March and July, 2007. The score is based on the store’s performance in four retail factors in which Verizon Wireless scored above the industry average: sales staff, store display, store facility, and price/promotion.

Dedicated To Making A Difference
CareerBuilder.com, September 24, 2007

Verizon Wireless was recognized by CareerBuilder.com as one of “25 Companies That Are Good for the World and Your Wallet.” Companies on the list are dedicated to the betterment of local and global communities. Verizon Wireless was honored for the HopeLine® phone recycling program and its support for domestic violence victims.

High Honors in Wireless Call Quality
J.D. Power and Associates, September 6, 2007

Verizon Wireless received highest honors in four of the six U.S. regions (one in a tie), according to Volume 2 of the J.D. Power and Associates 2007 Wireless Call Quality Performance StudySM. The J.D. Power and Associates Wireless Call Quality Performance Study employs a call quality index based on seven criteria that impact overall carrier performance. The wireless users surveyed were asked about their experiences with dropped calls, static/interference, failed connection on the first try, voice distortion, echoes, no immediate voice mail notification, and no immediate text message notification.

Placed in Leaders Quadrant
Gartner, September 6, 2007

Gartner, Inc. positioned Verizon Wireless in the Leaders Quadrant in the analyst firm’s, “Magic Quadrant for U.S. Wireless Service Providers, 2007” * report. According to Gartner, to be placed in the Leaders Quadrant, a company must “impact competitors by the choices they make in technology and handset offerings, their focus on the enterprise segment, and their capability to differentiate and be first to market with unique products. The launch of a new handset or technology, recognizing the need for coverage in a specific area or partnering with new application providers must all be done with an enterprise focus.”

High Marks In Customer Satisfaction
Vocal Laboratories, July 20, 2007

Verizon Wireless earned high marks in overall Customer Satisfaction and Call Completion, according to Vocal Laboratories’ 15th quarterly SectorPulse study on the quality of customer service among the largest wireless phone companies. VocaLabs' SectorPulse reports compare the customer service quality for different companies in the same industry, using survey data and call statistics from the companies' customers. http://www.vocalabs.com/about/pr50.html  

Leading In Customer Satisfaction
ACSI, May 15, 2007

For the fourth consecutive year, Verizon Wireless topped the American Customer Satisfaction Index (ACSI) survey, scoring significantly above the industry average and higher than every other measured wireless company. A powerful economic indicator, ACSI tracks trends in customer satisfaction and provides valuable benchmarking insights of the consumer economy for companies, industry trade associations, and government agencies.

Customer Loyalty Is Key
Brandweek, April 30, 2007

For the third consecutive year, Verizon Wireless was recognized by Brandweek magazine in its 2007 Brand Keys Customer Loyalty Index®. Of the 24,000 customers interviewed by Brand Keys, Verizon Wireless best met or exceeded customer expectations of the “ideal” brand, among all other brands measured in the wireless phone service category.

Verizon Wireless Is “Carrier Of The Year”
Wireless Week, April 1, 2007

Wireless Week named Verizon Wireless the “Carrier of the Year,” stating that “the numbers don’t lie when you’re talking about industry-leading low churn, high revenues and respectable postpaid subscriber net adds. As for peer respect, that appears in more TV commercials touting network quality, Verizon’s legacy message.” The criteria for selecting Wireless Week’s Carrier of the Year award include industry leadership, subscriber growth, financial performance, technological savvy, innovation, peer respect and community service.” To read the complete article, click here.

Most Innovative Business Application
Andrew Seybold Choice Award, March 27, 2007

Verizon Wireless won the Andrew Seybold Choice Award in the category of Most Innovative Business Application for Field Force Manager, a mobile business application that enhances a business’s ability to manage, update and direct employees’ activities including dispatch, time-reporting and job status reporting.

Verizon Wireless Web Site Is User-Friendly
The Customer Respect Group, March 5, 2007

The Verizon Wireless Web site was ranked among the highest in the nation for “ease of use; communication; how well the company responded to specific questions through one-on-one communication; and trust,” according to the First Quarter 2007 Online Customer Respect Study of the Telecommunications Industry, conducted by The Customer Respect Group.

 * The Magic Quadrant is copyrighted 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

2006

Best Wireless Service Provider In The World
Business Traveler, December 4, 2006

Verizon Wireless was named the “Best Wireless Service Provider in the World” by Business Traveler magazine in its 2006 Readers’ Choice Best in Business Travel Survey. Devoted to the needs of the travel industry’s most active customers, Business Traveler gives readers the chance to voice their opinions on the companies that have made their business travels more enjoyable. For more information on Business Traveler, please visit http://www.businesstravelerusa.com.

VZ Navigator Receives CES Innovations Award
Consumer Electronics Association, November 8, 2006

The Consumer Electronics Association presented Networks in Motion, the award-winning wireless navigation and location-based services company, with a CES Innovations 2007 Award in the Wireless Peripherals category, for their work on Verizon Wireless’ VZ Navigator℠. VZ Navigator provides all the features of an advanced car navigation system on a wide variety of GPS-enabled mobile phones, including voice-prompted, turn-by-turn directions with auto-rerouting if customers miss a turn, local search of nearly 14 million points of interest in the U.S.—including restaurants, gas stations, ATM machines and hotels—and detailed color maps that can be quickly panned and zoomed.

VZ Navigator Leads the Way
LAPTOP Magazine, October 2006

VZ Navigator earned LAPTOP’s Editors’ Choice award, garnering four out of five stars. The editors noted that, “VZ Navigator is a clean and comprehensive navigational system that is especially good for travelers who want access to maps and nearby services.” http://laptopmag.com/Review/VZ-Navigator.htm. 

Highest for Handset Support
Strategy Analytics, October 17, 2006

According to the latest Strategy Analytics Customer Support Satisfaction Index, Verizon Wireless customers report the highest level of satisfaction with every aspect of their contact including customer support, question resolution, and helpfulness of the customer support representatives. Verizon Wireless consistently earned high marks in the Index and outranked all other U.S. wireless carriers included in the study.

Measuring Customer Satisfaction
J.D. Power and Associates, October 4, 2006

Verizon Wireless ranked above the industry average in overall customer satisfaction according to Volume 2 of the J.D. Power and Associates 2006 Wireless Regional Customer Satisfaction Index StudySM. The study measured satisfaction based on six key factors that impact overall wireless carrier performance: call performance and reliability, customer service, service plan options, brand image, cost of service and billing.

Most Reliable and Responsive Web Site
The Keynote Service Level Rankings Study, September 14, 2006

The Verizon Wireless Web Site was recognized by Keynote Systems in its 2006 Keynote Service Level Rankings Study of wireless Web sites for its industry leading reliability and responsiveness. Top honors were awarded to www.verizonwireless.com in terms of responsiveness, an indication of how fast the sites were in downloading pages and executing transactions, and in reliability, an indication of whether or not the sites were highly available and experienced little or no downtime.

Honors For Customer Care
J.D. Power and Associates, July 26, 2006

Verizon Wireless ranked “Highest Ranked Wireless Customer Service Performance in a Tie” in the J.D. Power and Associates 2006 Wireless Customer Care Performance StudySM Volume 2. The study, based on responses from more than 11,430 wireless users who contacted customer care within the past 12 months, provides a detailed report card on a semi-annual basis of wireless provider customer care performance based on customer experiences with three point-of-contact methods: telephone with a service representative and/or automated response system (ARS); walk-in at a retail store; and online Internet connection.

Top Honors For Online Customer Experience
The Customer Respect Group, July 21, 2006

For the second consecutive year, Verizon Wireless was recognized by The Customer Respect Group for its industry-leading respect and treatment of the online customer in a survey of leading communications companies.

Customer Loyalty Is The Key
Brandweek, May 24, 2006

For the second consecutive year, Verizon Wireless was recognized by Brandweek magazine in its 2006 Brand Keys Customer Loyalty Index®. Of the 20,000 customers interviewed by Brand Keys, Verizon Wireless best met or exceeded customer expectations of the “ideal” brand, among all other brands measured in the wireless phone service category.

Highest In Business Wireless Satisfaction
J.D. Power and Associates, May 17, 2006

Verizon Wireless ranked “Highest In Customer Satisfaction With Business Wireless Service” in the second annual J.D. Power and Associates 2006 Business Wireless Customer Satisfaction StudySM. The study surveyed 2,725 businesses regarding overall customer satisfaction. The study looked at factors such as call quality, performance and reliability and brand image.

Leading In Customer Satisfaction
ACSI, May 16, 2006

For the third straight year, Verizon Wireless topped the American Customer Satisfaction Index (ACSI) survey, scoring significantly above the industry average with no other carrier scoring higher.

Highest In Customer Satisfaction
J.D. Power and Associates, April 19, 2006

Verizon Wireless shared highest honors for customer satisfaction in 5 of 6 regions in the J.D. Power and Associates 2006 U.S. Wireless Regional Customer Satisfaction Index Study – Volume 1
“Highest Overall Satisfaction Among Wireless Telephone Users In Mid-Atlantic, West, Northeast, Southeast and North Central Region all in a Tie”

IEEE Fellow
Institute of Electrical and Electronics Engineers, Inc. April 1, 2006

Dick Lynch, Verizon Wireless executive vice president and chief technical officer, was named a Fellow of the Institute of Electrical and Electronics Engineers, Inc. (IEEE), the world's leading professional association for the advancement of technology. The IEEE grade of Fellow recognizes a member with extraordinary accomplishments in any of the IEEE fields of interest. Lynch was honored for his leadership in advancing wireless voice and data technologies.

Carrier of the Year
Wireless Week, April 1, 2006

Verizon Wireless was honored as Carrier of the Year by Wireless Week, recognizing its achievements in technology, customer service and overall financial and subscriber performance.

Wireless Call Quality
J.D. Power and Associates, March 16, 2006

Verizon Wireless received highest honors in three of the six U.S. regions, according to Volume 1 of the J.D. Power and Associates 2006 Wireless Call Quality Performance StudySM study.
“Highest Call Quality Performance Among Wireless Cell Phone Users In Northeast Region in a Tie, Mid-Atlantic Region and Southeast Region.”