Awards and Accolades

In keeping with our mission to be recognized as the U.S. Market leader in wireless, Verizon Wireless continues to get rave reviews around the nation.

2006

Honors For Customer Care
J.D. Power and Associates, July 26, 2006
Verizon Wireless ranked “Highest Ranked Wireless Customer Service Performance in a Tie” in the J.D. Power and Associates 2006 Wireless Customer Care Performance Study Volume 2. The study, based on responses from more than 11,430 wireless users who contacted customer care within the past 12 months, provides a detailed report card on a semi-annual basis of wireless provider customer care performance based on customer experiences with three point-of-contact methods: telephone with a service representative and/or automated response system (ARS); walk-in at a retail store; and online Internet connection.

Top Honors For Online Customer Experience
The Customer Respect Group, July 21, 2006
For the second consecutive year, Verizon Wireless was recognized by The Customer Respect Group for its industry-leading respect and treatment of the online customer in a survey of leading communications companies

Customer Loyalty Is The Key
Brandweek, May 24, 2006
For the second consecutive year, Verizon Wireless was recognized by Brandweek magazine in its 2006 Brand Keys Customer Loyalty Index®. Of the 20,000 customers interviewed by Brand Keys, Verizon Wireless best met or exceeded customer expectations of the “ideal” brand, among all other brands measured in the wireless phone service category.

Highest In Business Wireless Satisfaction
J.D. Power and Associates, May 17, 2006
Verizon Wireless ranked highest in the second annual J.D. Power and Associates 2006 Business Wireless Satisfaction Study. The study surveyed 2,725 businesses regarding overall customer satisfaction. Verizon Wireless ranked higher than other wireless carriers in call quality, performance and reliability and brand image.

Leading In Customer Satisfaction
ACSI, May 16, 2006
For the third straight year, Verizon Wireless topped the American Customer Satisfaction Index (ACSI) survey, scoring significantly above the industry average with no other carrier scoring higher.

Highest In Business Wireless Satisfaction
J.D. Power and Associates, May 17, 2006
Verizon Wireless ranked “Highest In Customer Satisfaction With Business Wireless Service” in the second annual J.D. Power and Associates 2006 Business Wireless Satisfaction Study. The study surveyed 2,725 businesses regarding overall customer satisfaction. The study looked at factors such as call quality, performance and reliability and brand image.

IEEE Fellow
Institute of Electrical and Electronics Engineers, Inc.April 1, 2006
Dick Lynch, Verizon Wireless executive vice president and chief technical officer, was named a Fellow of the Institute of Electrical and Electronics Engineers, Inc. (IEEE), the world's leading professional association for the advancement of technology. The IEEE grade of Fellow recognizes a member with extraordinary accomplishments in any of the IEEE fields of interest. Lynch was honored for his leadership in advancing wireless voice and data technologies.

Carrier of the Year
Wireless Week, April 1, 2006
Verizon Wireless was honored as Carrier of the Year by Wireless Week, recognizing its achievements in technology, customer service and overall financial and subscriber performance.

Cadillac of Wireless Services
PC Magazine, February 2, 2006
In his review of Verizon Wireless' BroadbandAccess EV-DO service, Sascha Segan wrote, "Verizon Wireless BroadbandAccess continues to be the Cadillac of wireless services, thanks to the company's focus on high-quality coverage in broad metro areas."

2005

Exemplary Signal Quality
Designtechnica.com, December 20, 2005
In his review of the Motorola RAZR V3c, Stewart Wolpin notes that one of the positive features of the phone is that is operates on the Verizon Wireless network. "Verizon's signal quality has always been exemplary and the RAZR delivers both a clean signal with very few dropouts and near landline quality sound."

The Best Kiosks
Kiosk Magazine, November 3, 2005
Kiosk Magazine and NetWorld Alliance named Verizon Wireless' bill payment kiosk "Best Financial Kiosk" at the 6th Annual Kiosk Awards. The kiosk was recognized for its efficiency and user-friendly features, which helps customers make automated payments at Verizon Wireless Communications Stores.

Delivering Innovation
CDMA Development Group, September 14, 2005
Verizon Wireless received the 2005 3G CDMA Industry Achievement Award for "Best Service Innovation" for "its rapid U.S.-nationwide deployment and implementation of BroadbandAccess and V-CAST services using CDMA2000 1xEV-DO technology," from The CDMA Development Group.

Wireless Choice
US Pan Asian American Chamber of Commerce-Southwest, August 17, 2005
The US Pan Asian American Chamber of Commerce-Southwest honored Verizon Wireless with the Wireless Carrier of Choice Award at its 3rd Annual Asian Business EXPO in Arlington on August 17, 2005.

Cream Of the Wireless Crop
Laptop, June 2005
Verizon Wireless' V CAST service received Laptop's "Editors' Choice" award in the wireless video service category.

Loyal Brand
Brandweek, May 23, 2005
Verizon Wireless took the top spot in Brandweek's annual Brand Keys Customer Loyalty Index in the wireless phone services category. Brand Keys, a brand and customer loyalty research firm, surveyed consumers to discover which brands commanded the highest customer loyalty.

Well Connected
Network Computing, April 28, 2005
Network Computing named Verizon Wireless' EV-DO service the best "Cellular Data Services Provider" in its 11th Annual Well-Connected Awards.

By Many Accounts, We Are the Best
Money.com, March 15, 2005
In his "Tech Biz" column, Paul La Monica comments that "Verizon, on the other hand, co-owns the second largest, and, by many consumer accounts, best, wireless service. It already has a significant presence with corporate customers because of its strength in wireless and huge local footprint throughout most of the East Coast."

Crystal Clear Focus
Pepcom and Laptop Magazine, March 14, 2005
Verizon Wireless' V CAST service won best "Mobile/Remote Service" at the fifth annual MobileFocus Awards, which were presented at CTIA in New Orleans. The awards, sponsored by Pepcom and LAPTOP magazine, honor the best in mobile and wireless technology

Leading Brand for Customer Loyalty
Brand Keys, May 23, 2005
Verizon Wireless received the 2005 BrandWeek Customer Loyalty Award after being ranked in the top spot in the wireless phone service category in the 2005 Brand Keys Customer Loyalty Index®. Brand Keys, the New York-based brand and customer loyalty research consultancy, interviewed 10,200 consumers to discover which of 222 brands in 35 categories command the highest measure of customer loyalty. Of the brands measured in the wireless phone service category, Verizon Wireless best met or exceeded customer expectations of the "ideal" brand. For a complete listing of the 2005 results, please use the following link: www.brandkeys.com/awards/index.cfm

Loyalty Leader
Walker Information, May 23, 2005
In its Walker Loyalty Report for Communications Services, Walker Information found that Verizon Wireless was the top-performing company in the wireless service sector and the only one to qualify as a Loyalty Leader. In the wireless service sector, Walker Information collected more than 1,500 brand evaluations from enterprise decision makers and influencers in the United States and Canada to study how companies were earning the loyalty of their enterprise customers.

Wireless Leader in Customer Satisfaction
American Customer Satisfaction Index, May 17, 2005
For the second consecutive year, Verizon Wireless ranked highest among U.S. wireless service providers for customer satisfaction, based on the latest American Customer Satisfaction Index (ACSI). ACSI is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States

Best Online Experience
The Customer Respect Group, May 16, 2005
Verizon Wireless ranked highest in The Customer Respect Group's Second Quarter 2005 Online Customer Respect Survey of North America's largest telecommunications and networking firms (www.customerrespect.com). The Customer Respect Index is a qualitative and quantitative in-depth analysis and independent measure of a customer's online experience when interacting with companies via the Internet.

"A" in Customer Satisfaction
Vocal Laboratories, Inc., April 19, 2005
Verizon Wireless scored an "A" in caller satisfaction and a "B" in Call Completion in Vocal Laboratories' Q1 2005 SectorPulse Wireless Report, leading all national wireless carriers. Over 750 consumers participated in the study of major wireless carriers.

Improved Customer Service
April 17, 2005
Wireless Week reporter Sue Marek remarked on Verizon Wireless' popular "Can You Hear Me Now" commercials saying, "You can see that the commercials have really resonated with consumers, it's really paid off for them in a big way. They also absolutely have improved their customer service over the past year or so."

Lowest Rate of Complaints
The Wall Street Journal, March 29, 2005
According to complaints received by the Federal Communications Commission and obtained by The Wall Street Journal through a Freedom of Information Act request...Verizon Wireless, a joint venture of Verizon Communications Inc. and Vodafone Group PLC of the U.K., and the nation's second-largest cellphone operator, had the lowest rate of complaints, with 1.4 per 100,000 customers in the fourth quarter of 2004. (http://webreprints.djreprints.com/1199430075018.html)

2004

Broadband-Style Experience
The Financial Times, December 1, 2004
In his article, "Have datacard, will roam - ROAD WARRIOR, " Paul Taylor highlights his experience using a Verizon Wireless EV-DO card to test the company's BroadbandAccess service in New York. He notes that, "The card, which costs Dollars 200, and Verizon's EVDO network deliver on the promise of offering a desktop broadband-style experience while on the move."

Editor's Choice: BroadbandAccess
LAPTOP Magazine, December 2004
LAPTOP Magazine awarded Verizon Wireless' BroadbandAccess service with the Editor's Choice Award in its December 2004 issue. According to the articled titled, "Be Your Own Hot Spot," BroadbandAccess is the only wide-area broadband service "that lives up to the hype." The review noted that, "Finally, there's a wireless network that not only approaches Wi-Fi in terms of speed but trumps it in terms of convenience..." Reviewers tested BroadbandAccess in multiple areas and enthusiastically concluded, "In short, Verizon Wireless' BroadbandAccess service lives up to its name. If you live or work in one of the current coverage areas, you'll be rewarded with a high-speed connection that's perfect for those of us with little patience. Which is just about every mobile worker we know."

Reader's Choice
PC Magazine, November 29, 2004
In PC Magazine's Annual Reader's Choice Awards for mobile-phone services providers, Verizon Wireless excelled in the areas of call quality and coverage and scored significantly better than average in areas such as handset selection, customer service, technical support, voice mail and likelihood of recommending. Scores received by Verizon Wireless are based on the responses of 2,042 Verizon Wireless customers.

Solid Investment
LAPTOP Magazine, October 2004
Verizon Wireless' LG VX7000 phone was selected as Editor's Choice in the October issue of LAPTOP Magazine. In the article, John Biggs comments, "If you want a healthy serving of multimedia to go along with the superior coverage offered by Verizon Wireless' network [the LG VX7000] is a solid investment."

Strong Brand, Quality Network
Fitch Ratings, August 2, 2004
Fitch Ratings upgraded its rating for Verizon Wireless from A to A+. According to an article about the ratings, "Verizon Wireless continues to take market share from the other nationwide operators through its strong brand, quality network and extensive distribution network," Fitch added. Fitch also said that Verizon Wireless has the "cash-generating capacity to sustain its strong market position through investing in additional spectrum, increases in capital spending for capacity and coverage, and upgrading its network to provide high-speed wireless data services."

Consistent Customer Favorite
Cahners/In-Stat, June 23, 2004
In the Cahners/In-Stat survey, "Into Thin Air: Residential Wireline Erosion from Wireless and Other Access Alternatives," senior analyst Amy Cravens found that "Verizon/Verizon Wireless was the only provider to consistently be ranked among the top three providers, in terms of respondents subscribing to their service for local, long distance, and wireless phone service. Verizon was the most frequently selected provider for local and wireless phone service, and the third most frequently selected provider for long distance."

Best Overall Carrier
LAPTOP, May 2004
"As far as quality goes, Verizon Wireless is as definitive a winner as you can get," says LAPTOP magazine's May 2004 edition, which gives the company the Editors' Choice distinction for Best Overall Carrier. The magazine cites Verizon Wireless' "most consistently excellent voice quality," 2.5-second call connection speeds, "unsurpassed reliability," other "perks" like IN-Network Calling, and NationalAccess service, "the most reliable cellular data network on the market right now." The rave review concludes with: "To find a cellular companion like Verizon Wireless -- that is, reliable and garble-free -- is a beautiful thing."

Gold Standard in Customer Satisfaction
Strategy Analytics, April 2004
"Verizon (Wireless) sets a daunting benchmark for its competition, achieving class-leading ratings for service quality and customer care," according to research firm Strategy Analytics. Based on the results of a survey of 1,000 U.S. wireless phone users, the firm's new report finds "Verizon Wireless is the market leader for 'user satisfaction,' and beats all its competitors as the destination of choice for 30 percent of users who may churn... (It) continues to represent the gold standard in customer satisfaction."

Carrier of the Year Excellence Award
Wireless Week, March 22, 2004
Verizon Wireless was awarded the Wireless Week Carrier of the Year Excellence Award at the CTIA Wireless 2004 convention.

Best Wireless Product
Wireless Systems Design, February 11, 2004
Verizon Wireless was awarded a Wireless Systems Design 2004 Industry Award for its NationalAccess service. The awards are given out annually as a means of honoring those wireless products/technology developments that stand apart from the competitive field and serve as beckons to which the entire wireless community can aspire.

Most Satisfied Customers
In-Stat/MDR and Wireless Week, February 2004
According to a local number portability study by Industry Analyst Group In-Stat/MDR (Scottsdale, AZ), "Verizon Wireless customers remain the most satisfied with their services." Wireless Week included the study in an April 13, 2004 article.

Highest Customer Service Quality Rating
RCR Wireless News, January 21, 2004
"Consumer experience research firm Vocal Laboratories reported Verizon Wireless received the highest customer service quality rating in a recent survey comparing the quality of customer service of AT&T Wireless Services Inc., Cingular Wireless L.L.C., Sprint PCS and Verizon Wireless," according to an article in RCR Wireless News by Dan Meyer. The article went on to report that Verizon Wireless received an "A" in customer satisfaction.

First Class Customer Service
The Arizona Republic, November 5, 2004
The Arizona Republic highlighted the new Verizon Wireless Southwest Regional Headquarters and Customer Service Center in Chandler, Arizona and acknowledged the company's six-week intensive training course.

Best of Boro
The Statesboro Herald (GA), October 25, 2004
The Verizon Wireless Communications store in Statesboro, Georgia was named "Best of the Boro" by The Statesboro Herald. Readers of the publication highlighted the superiority of the Verizon Wireless network and its customer service. Voted on by the readers of the newspaper, the "Best of Boro" award highlights the very best in the city.

First Choice Wireless Provider
The Idaho Falls Post Register, September 1, 2004
Readers of The Idaho Falls Post Register named Verizon Wireless as the "First Choice Wireless Provider" for 2004. The article announcing the award cited Verizon Wireless' network reliability and customer service as the reasons for the company's win.

Top Performer in Customer Satisfaction
Yankee Group, August 2004
Verizon Wireless tied for first in overall customer satisfaction in the Yankee Group's 2004 Mobile User Survey. Users rated Verizon Wireless among the best when asked about in-building coverage, outdoor coverage, voice quality, reliability and customer service performance. The web-based survey indicated that customer service "continues to represent an opportunity for differentiation in keeping customers loyal and attracting new ones."

Unstoppable Momentum
Strategy Analytics, August 4, 2004
"Verizon Wireless' continued focus on network quality, customer service and distribution is a clear sign that it has gathered something approaching unstoppable momentum," noted research firm Strategy Analytics in its SA Insights newsletter. Commenting on Verizon Wireless' record quarterly performance, Strategy Analytics said, "It is going to be a long battle to dent Verizon Wireless' customer satisfaction lead."

Best Wireless Phone Dealer
South Bend Tribune (IN), April 2004
For the second year in a row, readers of the South Bend, IN, Tribune have chosen Verizon Wireless as the area's Best Wireless Phone Dealer. The paper's 2004 Readers' Choice Awards cited customer service, variety of customer plans and phones as reasons for the top honor.

Gold Standard in Customer Satisfaction
Strategy Analytics, April 2004
"Verizon (Wireless) sets a daunting benchmark for its competition, achieving class-leading ratings for service quality and customer care," according to research firm Strategy Analytics. Based on the results of a survey of 1,000 U.S. wireless phone users, the firm's new report finds "Verizon Wireless is the market leader for 'user satisfaction,' and beats all its competitors as the destination of choice for 30 percent of users who may churn... (It) continues to represent the gold standard in customer satisfaction."

Top Online Customer Service
Customer Respect Group, Spring 2004
Verizon Wireless online customer service ranked among the best in the Spring 2004 Online Customer Respect Study. The study was conducted by the Customer Respect Group, a research and consulting firm based in Bellevue, WA, and focused on how 40 leading telecommunications and networking companies treat their customers online.

Most Satisfied Customers
In-Stat/MDR and Wireless Week, February 2004
According to a local number portability study by Industry Analyst Group In-Stat/MDR, "Verizon Wireless customers remain the most satisfied with their services." Wireless Week included the study in an April 13, 2004 article.

2003

Number One in Service Innovation
CDMA Development Group, December 8, 2003
Verizon Wireless was recognized at the eighth annual CDMA Americas Congress of the CDMA Development Group (CDG) with the organization's Service Innovation award, given to the operator that has leveraged the capabilities of 3G to introduce innovative and industry-leading services to the market.

Best Wireless Service Overall
Ski Magazine, December 2003
Verizon Wireless provides the best wireless service overall at ski lodges from east to west, according to the December issue of Ski magazine. Among the resorts where Verizon Wireless was praised for its peak performance were Alpine Meadows, CA; Sun Valley, ID; Snowbird, UT; Aspen, CO; Killington, VT; and Sunday River, ME.

Master Technology Company of the Year
New Jersey Technology Council, November 28, 2003
The New Jersey Technology Council (NJTC) honored Verizon Wireless as the Master Technology Company of the Year. NJTC provides business support, networking opportunities, information, advocacy and recognition of technology companies and their leaders

Best Wireless Coverage
Laptop Magazine, August 2003
In a review of the Samsung i700, available exclusively through Verizon Wireless, the company's wireless network received acclaim. The article notes "In our tests, however, Verizon has consistently outperformed Sprint PCS in terms of coverage, so that should be a factor in your decision."

A Catalyzing Event
The Boston Globe, July 8, 2003
Following the launch of Verizon Wireless' picture messaging service, The Boston Globe reported: "Verizon (Wireless') offering...includes a considerably simpler pricing plan than many of its rival offers." Yankee Group wireless industry analyst John Jackson is quoted saying that given that Verizon Wireless dwarfs other competitors, the service launch "is a catalyzing event...We're very bullish on the prospects for picture messaging."

Best Buy
Laptop Magazine, July 2003
Verizon Wireless' Express Network received a "Best Buy" rating of five stars, the highest rating possible, in Laptop Magazine's Cellular Network Showdown. In a head to head competition of the largest wireless carriers' high-speed data networks, the Express Network beat out AT&T, Sprint and T-Mobile. Laptop reports: "The fast service and affordable unlimited data transfer plan make (the Verizon Wireless) network and the Sierra 555 (Aircard) the best in this roundup."

High Marks
The National Association of Regulatory Utility Commissioners, June 24, 2003
The National Association of Regulatory Utility Commissioners praised Verizon Wireless CEO Denny Strigl's announcement that the company would adopt easy procedures to allow customers to keep their wireless phone numbers when "porting" their numbers as they change wireless service providers. November 24, 2003 is the start date for the wireless local number portability compliance set by the Federal Communications Commission. "We give Verizon Wireless high marks for breaking ranks and moving forward on implementing this deadline with no further delay," wrote Bob Nelson of Michigan, chair of the organization's telecommunications committee. He added: "The question naturally arises, if they can and are willing to do it, why can't the other major carriers do the same."

Best Cellular Wireless Data Service
Network Computing, May 1, 2003
Network Computing named Verizon Wireless' Express Network the best in the "Cellular Wireless Data Service" category. Reporter Dave Molta writes: "If you need wireless data access wherever you have cell-phone coverage, it's tough to do better than Verizon's Express Network...unlike its competitors, Verizon is the only cellular provider that offers an unlimited monthly service plan. For those of us hungry for data on the run, it's a great solution."

Get It Now - Slickest Offering In Downloadables
Business Week, April 14, 2003
Business Week Editor Steve Wildstrom recently tested Verizon Wireless' Get It Now service along with similar services from Sprint PCS, Nextel, AT&T Wireless, Alltel and Cingular. He wrote: "I found Verizon's BREW-based Get It Now service the slickest offering."

The Leader
Lowenstein's Lens on Wireless, April 2003
"Lowenstein's Lens on Wireless," a newsletter by wireless industry analyst Mark Lowenstein, compares the national wireless carriers on a number of issues. Lowenstein declares Verizon Wireless is the leader in customer care. The newsletter also notes that Verizon Wireless is one of the carriers that are "a league above the other carriers" in consumer applications.

Verizon Wireless Shines in Q4
Strategy Analytics, February 17, 2003
In an analysis of fourth quarter performance for 2002, analyst firm Strategy Analytics compares the national service providers and finds Verizon Wireless as "outperforming the market" with "a strong range of entry level handsets, ample service plan choice, good customer care and coverage, and a consistent marketing theme of brand quality."

Best Service
ZDNet AnchorDesk, February 18, 2003
David Coursey, executive editor for AnchorDesk, gives product recommendations on a variety of technologies and writes: "When I ask friends in the field for vendor recommendations, one rises to the top: Verizon. People who travel--and I'm talking about folks like Giga's Rob Enderle, Creative Strategies' Tim Bajarin, and IDC's Alex Slawsby, all of whom get to try all the carriers--say Verizon has the best service. If I change carriers again, chances are it'll be to Verizon."

Overall Best Service and Phone
Mobile Ecosystems, January 2003
Mark Lowenstein tested and rated Verizon Wireless' Express Network using the Motorola T720. He stated that the Express Network "is faster than 2G and the GPRS services," and that the T720 is "one of the top 2.5G phones available today." In addition, Lowenstein gave positive reviews of Get It Now applications and SMS, saying it is "very fast, transmitting messages nearly instantaneously." He also praises Verizon Wireless' customer service, rating it "above the industry average."